Ozonetel, a leading provider of on-demand cloud communication/telephony solutions catering to1000 enterprise clients across India, the US, and UAE, has integrated with Google to launch the US technology giant’s business message on its Cloud Agent platform.

CloudAgent’s Google’s Business Message solution is a simple, yet advanced feature that enables businesses to chat with customers and prospects whenever they type in a business query on Google, according to an Ozonetel release.

Typically, prospects first search for a product or solution on Google, which leads them to the contact form on the business’ website.

Cloud Agent’s newly launched conversation add-on now makes it possible to create a lead in the company’s customer relations management solution. The lead can then be followed up by the sales team.

With this conversation, add-on prospects searching on Google can directly converse with a chatbot or live agent. This feature fundamentally cuts down lead response time, tracks customers across multiple channels and enables the efficient use of chat and calls to close sales.

(SAM)